Theory and Practice

We have processes at work for things. How to open a trouble ticket. How to submit a request. Ya know...a process documented and approved by some standards committee somewhere.

The Process in Theory:
Make sure NOC sees the circuit outage.
NOC opens ticket with carrier.
Circuit comes up.
NOC: Carrier fucked up. All fixed. RCA incoming.
Some guy: Sweet.

The Process in Reality:
Some guy: hOLY FUCK! A circuit is down!!!
Another guy: ARE YOU SHITTING ME!?
Some guy: CALL EVEREYONE!
Another guy: OK! Who do I call?!
Some guy: EVEYERYONME!
Another guy: Got it!
That guy: I will send out an email!
Some guy: Copy everyone! Add your entire address book! Randomly pick people! Just copy everyone!
That guy: Will do!
Some guy: And in the email...Freak the fuck out! Tell them the entire planet is down~!
That guy: I will freak the fuck out!
Another guy: Is there a bridge opened!?@?#!
Some guy: Holy fuck! I forgot a bridge! Send out a bridge invite and include everyone!
NOC: We are looking at it. Pro-active ticket opened already.
Some guy: WHY IS IT NOT FIXEDED!?!?
NOC: We are looking at it.
Some guy: Holy shit balls! Start messaging ever4yone!
That guy: On it.
Some guy: Start calling all of the bosses! Email them! Be sure to freak tthe fuck out!
Another guy: OK!
NOC Circuit is back up. RCA incoming.
Some guy: Sweet.